OceanSpring follows the requirements of ISO 9001:2008, a global standard for managing the quality of products and services. The 9001 standard outlines a quality management system based on eight principles defined by the International Organization for Standardization (ISO) Technical Committee for Quality Management and Quality Assurance.
OceanSpring Quality Management System defines the principles by which we conduct our operations with regards to quality: Management communicates the QMS philosophy to all employees, customers, contractors, and third parties associated with our business, and we must provide positive evidence of conformity to system.
Our Quality Management System (QMS) model comprises ten Inter-related components:
- Commitment, leadership and accountability
- Policies and objectives
- Organization and resources
- Contractor and supplier management
- Business processes
- Customer satisfaction
- Performance monitoring and improvement
- On day-to-day standards and procedures (controls)
- On the management system (corrections)
- Continuous modifications to the management system (improvement)
We are also committed to ISO 27001/27002, a widely-adopted global security standard that sets out requirements and best practices for a systematic approach to managing company and customer information, based on periodic risk assessments appropriate to ever-changing threat scenarios. We have put in place, a systematic and ongoing approach to managing information security risks that affect the confidentiality, integrity, and availability of company and customer information.